Terms & Conditions

Last Updated: July 30, 2026

Introduction

Welcome to Zivora Clothes. These Terms & Conditions ("Terms") govern your access to and use of the Zivora Clothes website, as well as the purchase of products through our online store. By visiting our website or placing an order, you confirm that you have read, understood, and agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

Eligibility

To make purchases from Zivora Clothes, you must be at least 18 years of age or use our website under the supervision of a parent or legal guardian. By using this website, you confirm that you have the legal capacity to enter into a binding agreement under the applicable laws.

Product Information

We make every effort to ensure that all product descriptions, images, pricing, sizing, and availability displayed on our website are accurate and up to date. However, occasional errors or omissions may occur.

Zivora Clothes reserves the right to correct inaccuracies, update product information, modify prices, or remove products from sale without prior notice.

Please note that product colors may appear slightly different due to screen settings and lighting conditions.

Order Processing

All orders placed through our website are subject to product availability and acceptance by Zivora Clothes.

After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order. If a product becomes unavailable or there is an issue with your order, we will contact you using the information provided at checkout.

We reserve the right to cancel or refuse any order at our discretion, including cases involving pricing errors, suspected fraud, or unavailable stock.

Payment

We accept the payment methods displayed at checkout, including secure online payment options and Cash on Delivery (where available).

Payment for prepaid orders must be successfully completed before the order is processed and dispatched.

All payment transactions are processed securely through trusted payment service providers. Zivora Clothes does not store your complete payment card details.

Shipping & Delivery

We currently deliver within Pakistan.

Shipping charges, if applicable, are calculated during checkout based on your delivery location and order details.

Estimated delivery times are provided for convenience and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

While we strive to ensure timely delivery, Zivora Clothes is not responsible for delays caused by third-party courier services.

Return & Exchange Policy

Customers may request a return or exchange within 7 days of receiving their order, provided the item:

  • Is unused and unwashed

  • Is returned in its original condition

  • Includes all original tags and packaging

  • Meets the eligibility requirements outlined in our Return & Exchange Policy

Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Please refer to our Return & Exchange Policy for complete details.

Warranty

We carefully inspect every product before shipment to ensure it meets our quality standards.

If you receive a product with a manufacturing defect, please notify us within 7 days of delivery. After verification, we will arrange an appropriate replacement or exchange in accordance with our Return & Exchange Policy.

This warranty does not cover damage caused by misuse, improper washing, accidental damage, or normal wear and tear.

Limitation of Liability

To the maximum extent permitted by law, the liability of Zivora Clothes for any claim relating to products purchased through our website shall not exceed the total purchase price paid for the affected product.

We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Intellectual Property

All content available on the Zivora Clothes website, including but not limited to:

  • Logos

  • Brand name

  • Product images

  • Graphics

  • Text

  • Icons

  • Website design

  • Digital content

is the exclusive property of Zivora Clothes or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission from Zivora Clothes.

Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon publication on our website.

Your continued use of the website after any updates indicates your acceptance of the revised Terms.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Zivora Clothes

Email: zivoraclothes369@gmail.com

Phone: +92 329 5872009

Business Hours:

Monday – Saturday

9:00 AM – 6:00 PM (PKT)