Return & Exchange Policy

Last Updated: July 30, 2026

At Zivora Clothes, we are committed to providing premium-quality clothing and an excellent shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Please read our Return & Exchange Policy carefully before requesting a return or exchange.

Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• You received the wrong item.
• The product is damaged or defective.
• The size received is incorrect or you wish to exchange it for another available size.
• The item is unused, unwashed, and in its original condition.
• All original tags, labels, and packaging are intact.
• You provide your order number or proof of purchase.

Requests made after 7 days of delivery may not be accepted.

Items Not Eligible for Return or Exchange

The following items cannot be returned or exchanged:

• Used or washed products
• Items with removed tags or damaged packaging
• Products damaged due to misuse or improper care
• Clearance, sale, or promotional items (unless received damaged or incorrect)
• Gift cards

Wrong, Damaged, or Defective Items

If you receive:

• An incorrect item
• A damaged item
• A defective product

Please contact us within 48 hours of delivery.

To process your request quickly, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A brief explanation of the issue

Once verified, we will arrange a replacement at no additional cost.

Size Exchange

We recommend checking our Size Guide before placing your order.

If you need a different size:

• Submit your request within 7 days of receiving your order.
• The item must be unused, unwashed, and in its original condition.
• Size exchanges are subject to stock availability.
• Customers are responsible for return shipping costs unless the incorrect size was sent by Zivora Clothes.

Exchange Process

Once your returned item is received and inspected:

• We will notify you regarding the approval of your exchange.
• Approved exchanges will be dispatched within 3–7 business days, subject to product availability.
• If the requested size or product is unavailable, our customer support team will contact you to discuss available alternatives.

Return Shipping

Customers are responsible for return shipping charges unless:

• We shipped the wrong item.
• The item arrived damaged.
• The product has a manufacturing defect.

For your protection, we recommend using a trackable courier service, as Zivora Clothes is not responsible for returns lost in transit.

Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may request a return or exchange after delivery if your order meets the eligibility requirements outlined above.

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Contact Us

If you have any questions or wish to request a return or refund, please contact us:

Zivora Clothes

Email: zivoraclothes369@gmail.com

Phone: +92 329 5872009

Business Hours:

Monday –Saturday

9:00 AM – 6:00 PM (PKT)

We aim to respond to all return and refund requests within 24–48 business hours.

Thank you for shopping with Zivora Clothes. We appreciate your trust and are committed to providing you with quality products and excellent customer service.